Patient Wants to Cancel
🤖AI Asks for Reason
💾Reason Logged
?Care Plan Week?
Week 1-2
CRITICAL
Week 3-4
IMPORTANT
Week 5+
FLEXIBLE
?Reason Type?
Emergency
(Death, Illness)
🤖Empathetic Response
No Push
💾Tag for Support Call
Work Conflict
🤖Strong Push
Same Week
Soft Excuse
(Surfing, Forgot)
⚠️Very Strong Push
?Accepts?
✓Reschedule Same Week
Care Plan Protected!
👨⚕️ESCALATE to Samuel
Samuel Calls Patient
🤖Gentle Same-Week
Suggestion
?Accepts?
✓Reschedule
💾Log for Samuel Review
Process Cancel
🤖Process Normally
🤖Offer Next Available
💾Tag for Check-in
Retention Logic
How the AI protects your care plans
Care Plan Stages
Week 1-2 (Critical)
Week 3-4 (Important)
Week 5+ (Flexible)
💡 AI responds differently based on reason:
Empathetic for emergencies, firm for soft excuses.
Empathetic for emergencies, firm for soft excuses.
Press enter or space to select a node. You can then use the arrow keys to move the node around. Press delete to remove it and escape to cancel.
Press enter or space to select an edge. You can then press delete to remove it or escape to cancel.